Privacy Policy

Information We Collect

When you register an account, place a bet, make a deposit, or contact our support team, 8b8 may collect certain personal information. The categories of data we typically collect include:

• Full name, date of birth, and contact information (email address, mobile phone number)
• Account credentials including username and hashed password
• Residential address and, where required for verification, a government-issued photo ID
• Transaction history including deposit and withdrawal amounts, methods (bKash, Nagad, Rocket, Visa, Mastercard), and timestamps
• Device information, IP address, browser type, operating system, and session activity logs

We collect only the data that is genuinely necessary to provide, secure, and improve our services. We do not collect sensitive information beyond what is outlined above without your explicit consent.

How We Use Your Information

The information we collect is used exclusively for legitimate operational purposes. Specifically, 8b8 uses your data to:

• Create and manage your player account, process deposits, and facilitate withdrawal requests promptly
• Verify your identity as part of our responsible gaming and anti-fraud compliance procedures
• Deliver customer support, respond to queries, and resolve account-related issues efficiently
• Send important service announcements, security alerts, and, where you have opted in, promotional communications about bonuses and offers
• Analyze platform usage patterns to improve game performance, site speed, and the overall user experience for players across Dhaka, Chittagong, Sylhet, and all of Bangladesh

Payment Data and Financial Information

8b8 supports fast and convenient deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction on our platform, we record the transaction type, amount in BDT (Bangladeshi Taka), payment method reference, and timestamp. We do not store your full bKash PIN, Nagad PIN, card CVV, or full card number on our servers.

All payment processing is handled through encrypted and secure third-party payment service providers. These providers operate under their own privacy and security policies, and we strongly encourage you to review their terms before initiating a transaction. 8b8 is not responsible for the data handling practices of independent payment processors once your data leaves our platform.

Cookies and Tracking Technologies

8b8 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session integrity, and gather analytical data. The types of cookies we use include:

• Essential cookies — required for core platform functionality such as keeping you logged in, loading the game lobby, and processing transactions
• Analytics cookies — help us understand how users navigate the site so we can improve page performance and game discoverability
• Preference cookies — remember your settings such as language preference and display options to personalise your experience

You may control cookie settings through your browser. Please note that disabling certain essential cookies may limit your ability to use some features of the 8b8 platform. By continuing to use the platform after being notified of this policy, you consent to our use of cookies as described above.

Data Sharing and Disclosure

8b8 does not sell, trade, or rent your personal information to any third party for commercial purposes. We may share limited data only in the following strictly controlled circumstances:

• With trusted payment processors and technology partners (such as gaming software providers including Pragmatic Play, Evolution Gaming, and Spribe) who assist in delivering our services, bound by strict confidentiality agreements
• Where required by applicable law, a valid court order, or a government authority's lawful request — in such cases 8b8 will disclose only the minimum information necessary
• In connection with a business merger, acquisition, or restructuring — in which case users will be notified in advance and their data will remain subject to this Privacy Policy

We never disclose your data to unaffiliated third-party advertisers, data brokers, or marketing agencies. Any third party that receives data on our behalf is contractually obligated to protect it in accordance with this policy.

Data Security Measures

The security of your personal data is our top operational priority. 8b8 employs a layered security architecture that includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive records at rest, access controls that restrict data to authorised personnel only, and regular security audits. Our infrastructure is designed to detect and respond to potential vulnerabilities promptly.

Despite these robust measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 8b8 account, to enable two-factor authentication where available, and to contact our support team immediately at [email protected] if you suspect any unauthorised access to your account.

Data Retention

8b8 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Transaction records are typically retained for a minimum period required by applicable financial compliance standards. Account registration data is kept for the duration of your active account plus the applicable statutory retention period.

If you request account closure, 8b8 will securely delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Anonymised, aggregated data that cannot identify any individual may be retained indefinitely for analytical and reporting purposes.

Your Rights as a User

8b8 respects your rights over your personal data. As a registered user of the platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access — request a copy of the personal data 8b8 holds about you and information on how it is being processed
• Right to rectification — request correction of any inaccurate or incomplete personal data held in your account
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. Please note that certain rights may be subject to limitations where 8b8 is required to retain data for legal, regulatory, or anti-fraud compliance reasons.

Third-Party Links and Embedded Content

The 8b8 platform may reference third-party services such as licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment partners. While we strive to partner only with reputable organisations, 8b8 is not responsible for the privacy practices of external services. If you interact with any third-party service accessible through the 8b8 platform, we encourage you to review that service's independent privacy policy before sharing personal information.

Age Restriction and Minor Protection

8b8 is strictly an adults-only platform. All users must be 21 years of age or older to register an account, make deposits, or participate in any gaming or betting activity on the platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data or registered an account, we will immediately suspend that account and delete the associated data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

Updates to This Privacy Policy

8b8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform announcement.

Your continued use of the 8b8 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data. If you have any objections to the updated policy, you may close your account by contacting our support team.